This document is for the information of occupants or intending occupants of the Lakeshore Caravan Park. Please read it and refer to it as required. By doing so it will help to ensure that you and your fellow occupants obtain the maximum benefit and enjoyment of staying at this caravan park. The rules complement the Residential Tenancies Act 1997, and form part of any written agreement between the occupant and the caravan park owner. In the absence of any written agreement it should be assumed that occupancy is conditional upon the occupant complying with their duties and the park rules as set out herein.
Lakeshore Caravan Park reserves the right to change these terms, conditions and rules at any time. In the event that changes are made, the occupants of Lakeshore Caravan Park will be made aware of the revised terms, conditions and rules in a timely manner. These changes will also be made available on our Website.
Introduction ……………………………………………….. .. 2
Emergency Telephone Numbers …………………….. … 3
General Duties of Park Occupants and Park Owners 4
Park Rules …………………………………………………. . 6
Rules applicable to all occupants …………………… … 6
Rules specific to occupants of long term holiday sites 12
Management Policies …………………………………… … 14
Emergency Telephone Numbers
Fire ………………………………………… 000
Ambulance ………………………………………… 000
Police ………………………………………… 000
Axedale Police ………………….. 03 5439 7202
Bendigo Hospital …………………. 03 5454 6000
Park ………………………………… TBA
Emergency Assembly Areas
In the event of an emergency, assembly areas are located at the Main Toilet Block in Lakeshore Drive and the Office Carpark Area. Please obey emergency evacuation procedures given by Lakeshore Caravan Park.
GENERAL DUTIES OF
PARK OCCUPANTS AND PARK OWNERS
General duties of caravan park residents and caravan park owners are prescribed in the Residential Tenancies Act 1997. While “the Act” does not apply those duties to non resident occupiers, the duties are herein restated but modified where necessary to make them appropriate and applicable to both resident and non‑resident occupiers. This duty statement thus forms part of any agreement between the caravan park owner and any non‑resident occupier.
- Occupants use of the site
The occupants must use the site only for the purpose agreed with the park owner; and use the site, caravan park and facilities properly and ensure that their visitors do the same.
- Occupants must not use site for illegal purposes
The occupants must not use or permit the use of the site, the dwelling or the caravan park for any purpose that is illegal at common law or under an Act.
- Occupants duty to pay rent
The occupants must pay the site fees and any other charges agreed with the caravan park owner on the due dates and in an agreed manner.
- Quiet enjoyment ‑ occupant’s duty
Occupants must not do anything in or near the site or caravan park, or allow their visitors to the caravan park or site to do anything which interferes with the privacy and peace and quiet of other occupants of the caravan park, or their proper use and enjoyment of the caravan park.
Active intervention orders between any annual park occupants, cabin and/or site holders, will not be permitted in our park during the term of the intervention order.
- Occupants must keep site clean
The occupants must keep the site clean and tidy and free from rubbish or debris; and maintain the site and caravan in a manner and condition that do not detract from the general standard of the caravan park as set by the caravan park owner from time to time.
- Occupants must not erect structures
Occupants must not erect any structure on the site or in the caravan park without the prior consent of the caravan park owner.
- Occupants must notify owner of and compensate for damage
If any damage other than fair wear and tear is caused to the caravan park or any facilities in the caravan park by the occupant or his or her visitor, the occupant must‑
(a) repair the damage; or
(b) notify the caravan park owner or caravan owner of the damage and pay compensation for the damage to the caravan owner or the caravan park owner.
The occupants must report to the caravan park owner any damage to or breakdown of communal facilities of which the occupants have knowledge.
- Number of persons occupying site
The occupants must not allow more than the number of persons agreed with the caravan park owner to occupy the site.
- Occupants must observe caravan park rules
The occupants must observe all caravan park rules made from time to time
- Caravan park owner must provide access
The caravan park owner must provide access to occupants providing that their site fees are current and up to date as stated in the caravan park rules.
The caravan park owner must‑
(a) provide 24 hour vehicular access for all occupants to all sites; and
(b) provide 24 hour access for all occupants on sites to the caravan park and the communal toilet and bathroom facilities; and
(c) provide access during all reasonable hours for occupants to recreational areas, laundry and communal facilities other than toilets and bathrooms.
- Quiet enjoyment ‑ caravan park owner’s duty.
The caravan park owner must not unreasonably restrict or interfere with the occupant’s privacy, peace and quiet or proper use and enjoyment of the site and the communal facilities.
- Caravan park owner must keep the caravan park etc. clean
The caravan park owner must‑
(a) keep the common areas, gardens, roadways, paths and recreation areas in the caravan park clean and in a safe condition; and
(b) arrange for the collection of occupant’s garbage from the provided rubbish bins located throughout the caravan park
- Duty of caravan park owner to maintain communal areas
The caravan park owner must maintain, repair and keep clean and tidy all communal bathrooms, toilets, laundries and other communal facilities in the caravan park.
When repairing or renovating communal facilities, the caravan park owner must
(a) minimise inconvenience and disruption to occupants; and
(b) if necessary, provide temporary substitute facilities.
Section 185 of the Residential Tenancies Act enables the caravan park owner from time to time to make rules relating to the use, enjoyment, control and management of the caravan park. It is the caravan park owner’s duty to ensure that the caravan park rules are reasonable and the caravan park owner must take all steps to ensure that they are observed by all occupants and are enforced and interpreted consistently and fairly.
The caravan park owner must give a copy of the caravan park rules to the principle occupant of the site. These are available from the office.
The following rules have been established by the caravan park owner in the belief that they are reasonable and conducive to the effective management of the caravan park.
If an occupant believes that a rule is unreasonable then he or she should discuss the matter with the caravan park owner. There is also provision in the Act for a resident to make an application to the Victorian Civil & Administrative Tribunal should the resident consider a rule unreasonable.
A copy of the Residential Tenancies Act 1997 is available for reference by occupants at the caravan park office.
- RULES APPLICABLE TO ALL OCCUPANTS AND VISITORS.
All caravan park occupants (principal site holders) shall be responsible for all visitors and family on their site or in the caravan park.
Lakeshore Caravan Park has a zero tolerance policy for drugs, abusive, drunken and violent behavior. Police will be contacted and all offenders involved will be immediately evicted from the park.
A verbal warning will be issued to the site holder and their visitors, for the first offence only, to any of these caravan park rules, by caravan park management or the caravan park owner. If a 2nd warning is to be issued to site holders and/or their visitors, a formal written warning will be given. Once a site holder and/or their visitors have received 2 written warnings for any separate or same offenses, a 3rd and final warning will include immediate eviction from the caravan park.
A1 The making and abatement of noise.
A1.1 Please keep all noise to a minimum at all times ensuring that there is no loud music after 10pm, and no noise at all between 11.00pm and 8.OOam. Exceptional circumstances may exist where the caravan park owner considers it reasonable that this rule need not be strictly applied. The prior written consent of the caravan park owner must be obtained in these instances.
A2.1 Storage of goods/items, including timber, petrol or other highly flammable products, rubbish, toys, etc., underneath, in or around cabins and caravans is strictly prohibited whilst caravan is unattended.
A2.2 BOATS, TRAILERS, GOLF BUGGIES and JETSKI’s must not be left in the park after the 1st May 2019 and may return to the park after 31st October. You may use them during this time but you must take them home with you unless you have a boat storage shed. All boats, trailers, golf buggies and jet ski’s must be removed from the caravan park annually on 1st of May each year and can return after 31st of October each year. We are in the progress of providing more boat storage shed options for annual hire.
A3 Park and Emergency Equipment
A3.1 Fire hydrants, hoses and related equipment are located on site for emergency purposes. Any person found tampering with this equipment or using/tapping into this equipment will be removed from site.
A3.2 Maintenance shed and workshop areas are off limit to all guests and occupants.
A3.3 Guns, weapons and explosives are not permitted in the Lakeshore Caravan Park at any times. The Police will be contacted and any person found with any of theses items will be immediately evicted from the park.
A3.4 Use of noisy/heavy equipment such as chainsaws, machinery and building equipment is prohibited from use at Lakeshore Caravan Park, unless authorised by management.
A3.5 Tents/swags are permitted on an annual site in addition to the existing caravan/cabin. Prior written approval from Management is required before tents/swags can be erected. Tents/swags are to be within the boundaries of your site, and are to be removed when not in residence.
A3.6 All additions to sites, from structures to planting trees/gardens are not permitted unless prior approval in writing is provided by Park Management and meets all park requirements. Planting of trees is prohibited.
A4 Vehicles and Bicycles, Scooters, etc.
A4.1 Please observe the park speed limit which is 5km/hr. i.e. walking pace.
A4.2 A maximum of two vehicles, either 2 cars or 1 car plus 1 boat/trailer/jet ski are permitted to park on an annual holiday site at any time.
A4.3 Owners are to ensure that their visitor’s cars are parked in the visitor’s car park at the caravan park entrance unless you have prior permission to park elsewhere within the park by the caravan park management. Assigned access cards must not be used or given to other occupants or visitors to the park.
A4.4 Owners must not carry out repairs to motor vehicles, boats, jetski’s, mototrbikes, etc., within the caravan park unless an appropriate time and place has been agreed to by the caravan park management.
A4.5 Owners must not bring any unregistered or unroadworthy vehicle into the caravan park without the prior written consent of the caravan park management.
A4.6 Please drive vehicles on the roads only.
A4.7 Victorian Road Rules apply to the Park roads; This includes driving unregistered vehicles and/or while unlicensed; towing vehicles with passengers in the towed trailer/boat/jet ski etc; not wearing seatbelt’s and other appropriate Victorian Road Rules.
A4.8 Only park vehicles in the places specified by the caravan park management. NO PARKING ON ROADS.
A4.9 Do not ride bicycles, scooters and skateboards in the caravan park without helmets or outside daylight hours. Any person, adult or child, found riding without a helmet or outside daylight hours will be asked to dismount their bicycle and walk it back to their site.
A4.10 The use of motorised scooters or bicycles is prohibited in Lakeshore Caravan Park unless medically necessary.
A5 The disposal of refuse/rubbish
A5.1 The rubbish skips throughout the park are for general household rubbish only. Do not use the caravan park garbage disposal facilities for the disposal of anything other than normal household refuse.
A5.2 Please wrap garbage before placing it in the bins.
A5.2 Any person found to be dumping any rubbish will face immediate eviction from the park and/or a fine of up to $500. All other waste must be taken home with you immediately when you leave the park.
A5.3 In disposing of garden refuse such as leaves, lawn clippings, etc. please assist the caravan park owner by wrapping and disposing of the refuse yourselves, in garden waste bins provided throughout the park.
A6 The keeping of pets
No pets of any kind are allowed to be kept at Lakeshore Caravan Park by site holders and their visitors under any circumstances. Owners or visitors may face a fine of up to $500 and/or eviction from the park.
A7 The playing of games and other sporting activities.
A7.1 Do not play ball games on the playground equipment, in or around the amenities/laundry blocks or within close proximity of any dwelling or caravan.
A7.2 Please use play‑ground equipment in the proper manner and in accordance with any rules specific to particular apparatus.
A8 The use and operation of communal facilities.
A8.1 Do not smoke in the amenities/laundry blocks, office and kiosk, or any recreational areas. Strictly no smoking in caravan park owned cabins.
A8.2 Do not bring glassware into the amenities and laundry blocks.
A8.3 Owners must ensure that their visitors pay a day visitors fee of $10 per Adult and $5 per Child aged between 5-15 years for use of the all our facilities within the park. Overnight guests will be required to pay a fee of $15 per Adult and $5 per Child aged between 5-15 years.
A8.4 Do not wash dishes in the showers, baths or hand basins.
A8.5 Please remove washing promptly from the washing machines, dryers or clotheslines upon the completion of washing or drying. (The caravan park owner may remove and store laundry items as a result of non‑compliance.)
A9 The supervision of children
A9.1 Owners and visitors MUST maintain sufficient supervision of their children at all times, so as to ensure that the children do not cause a nuisance or inconvenience to other occupants, management or employees of the caravan park. Children are required to be competently supervised by a responsible adult at their caravan after dusk.
A9.2 Owners and visitors MUST ensure that all children are supervised by an adult when using the amenities blocks.
A9.3 Owners and visitors MUST support any reasonable sanctions imposed by the caravan park owner or management resulting from improper conduct or use of the caravan park facilities by their children.
A10.1 Please use a private, conciliatory approach to the settling of disputes with other occupants, the caravan park owner or any employee of the caravan park.
A11.1 Owners MUST ensure that their visitors register their presence and pay the applicable fee/s at the caravan park office advising the caravan park management of the visitor’s name, address and contact phone number/s PRIOR to their entry into the caravan park.
A12.1 Only light fires in fire places approved by the caravan park management or owner.
A12.2 Owners MUST ensure that all fires are attended by a responsible adult at all times.
A12.3 Please ensure that any fire is completely extinguished before being left unattended.
A12.4 Owners and visitors MUST comply with any fire restrictions and/or conditions which may apply with respect to fires used for cooking or warmth during a fire danger period.
A13 General conduct
A13.1 Owners MUST ensure that they, and their visitors, do not behave in a manner that could be
a) offensive to other park occupants
b) a poor example to the children in the park
c) injurious to the reputation of the caravan park
A14 The maintenance of and modifications to sites or dwellings
A14.1 Do not extend, alter, modify or attach any fixtures to any site or dwelling within the caravan park without first obtaining the caravan park owner’s approval.
A14.2 Owners must ensure that the dwellings are maintained in a manner consistent with the requirements of the Residential Tenancies (Caravan Parks and Moveable Dwellings Registration and Standards) Regulations 1999.
A15 Check out time
A15.1 Visitors must vacate the caravan park by 10am on the day of departure. A late check out may be arranged if agreed to by the caravan park management or owner and a late check out fee may apply.
A16 Motorbike Track
AS OF SEPTEMBER 2018, THE MOTORBIKE TRACK HAS BEEN REMOVED FROM THE PARK.
A16.1 Motorbikes, Quad bikes or buggies are NOT to be ridden or started in the park at any time under any circumstances.
A17 Shutdown Period
A17.1 The Park is closed from Monday of the Queen’s Birthday Weekend until the first weekend in August. During this time the Park is closed to all Site Holders. Power is turned off and toilets are locked. Your site must be left clean and tidy, with everything portable put away. All rubbish to be taken to the dump bins as per Section A5
RULES SPECIFIC TO OCCUPANTS OF LONG TERM HOLIDAY ANNUAL SITES.
All site holders must:
B1 Payment of site fees and other charges
B1.1 Pay the annual site fee in full or by quarterly payment in advance. As of 1st January 2019, weekly, fortnightly, monthly, etc. payments will be charged an additional fee of $10 per payment, unless your fees are a full quarter in advance.
Example, if you are currently paying your fees weekly, in order to continue paying weekly without any further charge other than the quarterly administration payment fee of $40 per quarter, your site fees must be a full quarterly payment amount in advance as at 1st January 2019, i.e. be paid up to at least the 31st March 2019.
B1.2 Pay visitor’s fees for any occupants other than the nominated persons, whose occupancy fee is incorporated in the annual site fees, in advance of the visitor’s occupancy, i.e. BEFORE they enter the park.
B2 Annual Holiday Site Agreements
B2.1 All site holders MUST return their completed and signed Annual Holiday Site Agreement to the caravan park PRIOR to entry for the current season. If Annual Holiday Sites Agreements are not completed and signed and returned to the caravan park, Lakeshore Caravan Park Management reserves the right to refuse entry to annual site holders and their visitors.
B3 Power, Water and Gas bottles
B3.1 All site holders MUST disconnect all power leads from mains power and unplug all hoses from taps on departure from the caravan park unless prior consent has been arranged with the caravan park management and/or an extra power charge is being paid.
B3.2 All gas bottles are to be turned off when not in use and must be secured with gas valves facing away from the structure they are secured to.
B4 Sales of On-Site Caravans and Cabins
B4.1 All sales of on-site caravans and cabins must be registered with the office, sale paperwork completed and applicable transfer fee paid upon the sale being finalized. Site fees must be up to date before the sale of the caravan or cabin can be finalized. All potential purchasers of your caravan or cabin must undergo an interview and supply a current Police Check before being approved.
B5.1 All on-site caravans and cabins are required to be insured at all times whilst you are a site holder in our park. Lakeshore Caravan Park do not accept any responsibility for damages incurred to your property or belongings whilst you are a site holder in our park.
B6 Tree Maintenance
B6.1 As Lakeshore Caravan Park is situated in a densely treed environment, we have annual checks completed throughout the park by a fully qualified Tree Arborist to ensure that all trees are maintained in a safe and healthy condition. However, we cannot accept any responsibility for trees/branches that may fall and cause damage to outside these guidelines, i.e., during a severe storm or by a simple act of nature.
B6.2 Site holders or visitors MUST NOT remove any tree, or branches from a tree, within the caravan park without the written permission from the caravan park owner. Offenders will face immediate eviction from the park.
CARAVAN PARK MANAGEMENT POLICIES
The following policies do not constitute park rules but are provided for the information and benefit of occupants and their visitors.
Rent, site fees and other charges
All accommodation and site fees are reviewed 12 monthly on the 1st of July each year. The caravan park owner will however honour any prices quoted at the time of a booking and any prices referred to in a current annual publication which has been supplied with a price list by the caravan park owner.
The caravan park owner can justifiably withhold all or part of any deposit or advance payment as compensation for any loss which is incurred resulting from a customer not honouring a booking regardless of the circumstances. The caravan park owner will either refund deposits or advance payments in full, (other than an administration and handling charge), or alternatively provide a credit memo for a future booking, if adequate notice of a cancellation is provided such that the accommodation or site can be re‑let and a financial loss avoided.
The making and abatement of noise
As indicated in the park rules there may be circumstances where the rule with respect to the making and abatement of noise need not be strictly applied. Circumstances which come to mind might include special celebrations, group functions and entertainment. Such occasions may only be planned by the caravan park owner or management. At all times the privacy and peace and quiet of uninvolved occupants must be considered.
Within reason, occupant’s visitors are welcome in the caravan park. Park occupants must accept responsibility for all of their visitors. There is a charge for day visitors of $10 per adult and $5 per child aged 5-15 years. It is expected that day visitors will vacate the caravan park by 9pm the same day or they will be considered as overnight guests should they choose to stay beyond 9pm and incur a further charge. The charge for overnight visitors is $15 per adult and $5 per child aged 5-15 years. All visitors must register at the office PRIOR to entering the park. Failure to do so will result in immediate eviction.
It is the caravan park owner’s policy to listen to or raise grievances in private, during office hours, at the caravan park office or at another time and place by arrangement. There is an expectation that an attempt has been made to resolve any dispute between occupants, in accordance with the park rules, prior to the caravan park managements involvement. The caravan park management will seek to have disputes settled in a manner acceptable to all concerned but at times will be required to make a judgement with respect to a breach of duty by an occupant. In the case of a non‑resident occupier, a breach may result in the caravan park management, terminating any agreement to provide accommodation. A breach of duty by a resident will be dealt with in accordance with the relevant provisions of the Residential Tenancies Act.
Disciplining of Children
Children who misbehave or the use of offensive language on the jumping pillow, in the trampoline area, on the playgrounds or within the caravan park in general, will normally be reminded of what constitutes acceptable behaviour before any other action is taken. If a child continues to behave in an unacceptable manner the caravan park management reserves the right to impose a reasonable sanction on the child. For example, the child may be refused use of the certain playground areas for a period of time. It is expected, in accordance with the caravan park rules, that parents will support the caravan park management with respect to any reasonable sanction imposed.